If you wish to return or exchange your item, please email firstname.lastname@example.org within 7 days of delivery to request a refund/exchange. Please fill out the returns form sent and send to the returns address provided within 7 days of requesting. If these deadlines are exceeded you will only be offered store credit.
Please ensure you return your items in their original packaging and condition with all labels and hygiene stickers still attached. If there are any marks, stains or pulls on the item, it will NOT be accepted. Please also keep your proof of postage in case of your return being lost when on its way back to us. You will receive a full refund, excluding shipping as this is the cost of P&P. PLEASE NOTE IF ANY OF THESE TERMS ARE NOT MET YOUR RETURN WILL NOT BE ACCEPTED AND YOU WILL NOT BE REFUNDED.
At this time we are not able to provide free returns and you will be responsible for the sending of the items you wish to return.
Please fill out the returns form properly - if you do not put your order number on the form, we have no way of knowing who to refund, or who the item is from, even if you have put your address on the parcel.
CANCELLATIONS - If you wish to cancel your order you must let us know within 30 minutes of placing. If it is after this time you may not be refunded as it may have already been packaged and sent.
By purchasing from Missimi London, you are agreeing to all terms stated.